Community Consultation on Primary Health and Mental Health Services

Western Victoria Primary Health Network (WVPHN) is inviting health professionals and community members to share their ideas to help guide how WVPHN designs, funds and coordinates services for health care across the region.

Among our key roles is to appoint health providers to deliver support throughout our region for a range of primary health care services. These include for mental health, chronic conditions management, and alcohol and other drugs support services. During July and August, we are seeking input from anyone who currently receives such services or has an interest in how services funded by WVPHN are delivered in the future.

During April and May this year, we met with community members and health professionals to gauge what they liked and what could be improved about current primary health and mental health support services we fund. Here are the key points they raised with us:

Accessing services

  • Lack of transport options particularly in rural areas can restrict access to support services.
  • Long wait lists can be a barrier to access.
  • Telehealth can enable better access but can also be a barrier.
Service design and coordination

  • Coordination of services could be improved to deliver better patient care.
  • Navigating available services can be challenging for both providers and clients.
  • Mental health and Alcohol and Other Drugs issues are complex and can be co-occurring.

  • Families, carers and other personal supports have an important role in a client’s care.
  • Social connections are important alongside the relationship between a clinician and their client.
Managing current services

  • There is opportunity to improve the consistency in how services are monitored, measured and how outcomes are recognised.
  • Funding levels for services can be challenging.

We now want you to draw on these findings to help us design services for the future. We will use your input when preparing new tenders for delivering support services. We anticipate the updated services will be in place by  late 2022.

Many thanks to everyone who attended one of our recent online and community workshops.

If you were unable to take part in the workshops,  opportunities to provide input are still available via our Meeting Place engagement website:

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