Consultation Open: Consumer Guide for the Australian Charter of Healthcare Rights

The second edition of the Australian Charter of Healthcare Rights (the Charter) was released in August 2019. It describes the rights that consumers, or someone they care for, can expect when receiving health care in Australia.

To support implementation of the Charter, the Australian Commission on Safety and Quality in Health Care (the Commission) has developed a guide for consumers. The guide provides consumers with information on their healthcare rights and how to discuss concerns with their healthcare provider or service.

The Commission invites stakeholders to view the draft consumer guide and provide feedback via an online survey.

Your feedback is important. The survey takes approximately 25-30 minutes to complete. You can choose to skip questions if you prefer to only provide feedback on some sections of the consumer guide.

This survey will be open until 6 December 2019.

If you have any questions in relation to this consultation, please contact the Partnering with Consumers team on (02) 9126 3600 or

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