Ballarat / Goldfields

Geelong / Otway

Great South Coast

Wimmera / Mallee

Evidence

Service access and equity is an important objective of Western Victoria Primary Health Network (PHN), ensuring our community has access to GP services. There is low awareness of the availability of GPs in the after hours period.

What are we doing to address this?

Ballarat and Goldfields

Who do I call if I’m unwell at night, over the weekend or during public holidays?

If you or someone you care for is unwell at night or over the weekend and you don’t know what to do – pick up the phone! The health direct helpline is open!

after hours button

The health direct helpline is open to give you the practical medical advice you need to address your health concern.

The health direct helpline has a team of dedicated doctors and nurses available to:

  • Provide information and advice so you can manage the condition at home.
  • Give you advice to help until you can see a GP.
  • Assess whether you need to go to the hospital for urgent care.
  • Give you information about available after hours services.

If you need to be seen in the after hours period you will be transferred to a local care coordinator who will assist you to get the right care, in the right place.

Outcomes

Over the last year, Western Victoria PHN's GP after-hours program delivered a total of 64,937 consultations to patients across the Ballarat region.

Uptake of after hours services grew across each quarter, as illustrated in the graph below. Most of these after hours services were delivered in 'sociable hours' between 6pm - 11pm on weeknights and on weekends.

AH Consults Ballarat Region

Geelong / Otway region

docgeelong.com

Western Victoria PHN's docgeelong website provides our community with real time, up to date information about what GPs, pharmacies and dentists are open and available to see patients across the Barwon region - 24 hours a day, seven days a week. Over the last year, the docgeelong website had 12,618 visits, with the highest number of visits recorded in peak holiday periods, including Christmas and Easter.

In partnership with Barwon Health, we installed a docgeelong kiosk in Barwon Health’s Emergency Department in January 2014. Triage nurses within the Emergency Department are able to direct patients with less urgent conditions to the kiosk, to seek alternative services in locations across the region.

Further expansion of the docgeelong website and kiosk is planned to incorporate all general practices, dentists and pharmacies, promoting all services, rather than just those available in the after hours period.

docgeelong kiosk in ED

Outcomes

Over the last year, Western Victoria PHN’s GP after hours program delivered a total of 162,956 consultations to patients across the Barwon region.

Uptake of GP after hours services grew across each quarter, as illustrated in the graph below.  Most of these GP after hours services were delivered in ‘sociable hours’ between 6pm-10pm weeknights and on weekends.

GP After-hours Chart

 

Great South Coast region

Outcomes

Over the last year, Western Victoria PHN’s GP after hours program delivered a total of 6,214 consultations to patients across the Great South Coast region.

Uptake of after hours services  varied across each quarter, as illustrated in the graph below. Most of these after hours services were delivered in ‘sociable hours’ between 6pm -11pm on weeknights and on weekends.

great south coast

Wimmera Mallee region

Who do I call if I’m unwell at night, over the weekend or during public holidays?

If you or someone you care for is unwell at night or over the weekend and you don’t know what to do – pick up the phone! The health direct helpline is open!

after hours button

The health direct helpline is open to give you the practical medical advice you need to address your health concern.

The health direct helpline has a team of dedicated doctors and nurses available to:

  • Provide information and advice so you can manage the condition at home.
  • Give you advice to help until you can see a GP.
  • Assess whether you need to go to the hospital for urgent care.
  • Give you information about available afterhours services.

If you need to be seen in the after hours period you will be transferred to a local care coordinator who will assist you to get the right care, in the right place.

Outcomes

Over the last year, Western Victoria PHN’s GP after hours program delivered a total of 10,989 consultations to patients across the Wimmera Region.

Uptake of after hours services was varied across each quarter, as illustrated in the graph below. Most of these after hours services were delivered in ‘sociable hours’ between 6pm -11pm on weeknights and on weekends.

 

wimmera stats

 

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