Mental Health and Alcohol and other Drug Service Re-design Workshop – Evening Session Webinar – 3 August

Help us ensure future mental health and primary health care services in western Victoria are designed to work for everybody

What we know so far
A key role of Western Victoria Primary Health Network is to appoint health providers to deliver support throughout our region for a range of primary health care services. These include for mental health, chronic conditions management, and alcohol and other drugs support services.
During April and May this year, we met with community members and health professionals to gauge what they liked and what could be improved about current primary health and mental health support services we fund.

Here are the key points they raised with us

Accessing services

  • Lack of transport options particularly in rural areas can restrict access to support services.
  • Long wait lists can be a barrier to access.
  • Telehealth can enable better access but can also be a barrier.


  • Families, carers and other personal supports have an important role in a client’s care.
  • Social connections are important alongside the relationship between a clinician and their client.

Service design and coordination

  • Coordination of services could be improved to deliver better patient care.
  • Navigating available services can be challenging for both providers and clients.
  • Mental health and Alcohol and Other Drugs issues are complex and can be co-occurring.

Managing current services

  • There is opportunity to improve the consistency in how services are monitored, measured and how outcomes are recognised.
  • Funding levels for services can be challenging.

We now want you to draw on these findings to help us design services for the future. We will use your input when preparing new tenders for delivering support services. We anticipate the updated services will be in place by mid to late 2022.

Register your interest for the workshops by clicking on the links below.
Please note, a courtesy reimbursement payment for participation time will be available for eligible attendees.

If you are unable to attend a workshop, other opportunities to contribute will be available via our online Meeting Place consultation platform.

Last modified: 1 July, 2021