Reception Staff Training – Improve accessibility for people with an intellectual disability – Wednesday 29th June

Learn how to improve accessibility to primary care for people with an intellectual disability

Become a leader in your primary healthcare clinic by building your skills and knowledge of accessibility. Learn about how implementing reasonable adjustments as small practical changes can remove barriers that may hinder someone from receiving quality health care.

Reception staff are ideally placed to become leaders in starting important conversations and changing attitudes to improve accessibility and reduce discrimination in primary health care settings.

This training focuses on health care for people with an intellectual disability, however, the takeaway insights will be widely applicable to interactions with other communities too.

Learning outcomes – At the conclusion of the training, participants will be able to:

  • Identify reasonable adjustments to standard practice that help to overcome barriers to health care commonly experienced by people with intellectual disabilities.
  • Identify resources available to promote best practice when providing health care reception support for people with intellectual disability.
  • Identify responsibilities of primary health care clinics and their staff to ensure their service is accessible without discrimination, in line with United Nations Convention on the Rights of Persons with Disability.

Cost: Free to attend


  • Sharon Elves (Practice Facilitator, WVPHN)
  • Jane Rosengrave (community member)

RSVP By: Wednesday 22nd June at 5pm.
To request a possible late registration please email

Registration is currently closed.

Last modified: 14 June, 2022

Event details

Cut off date

  • June 22, 2022 5:00 pm


  • Eastern Hub, East Geelong
    285a McKillop Street, East Geelong Victoria 3219