Western Victoria Primary Health Network (WVPHN) supports equitable access to healthcare for people from culturally diverse backgrounds. Thirteen per cent of people living in our region were born overseas with nearly 8 per cent born in a predominantly non-English speaking country*. Ensuring people from these backgrounds have access to primary healthcare is an important part of our work in facilitating the delivery of patient-focused primary care services.

*Statistics supplied by Torrens University of Australia, Public Health Information Development Unit

Please note: the terms cultural diversity and people from culturally diverse backgrounds refer to a mix of people from culturally different backgrounds. This can include differences in cultural/ethnic identity (how we identify ourselves and how others identify us), language, country of birth, religion, heritage/ancestry, national origin and/or race. This definition has been developed by the Diversity Council Australia (O’Leary, J. and Groutsis D.), Cultural Diversity Definition, Sydney, Diversity Council Australia, 26 June 2020.

Multicultural Access Program

The Multicultural Access Program: Better Access through Understanding and Respect is being developed to help WVPHN meet its commitments to improving healthcare for people from culturally diverse backgrounds. It is using a co-design process to address gaps in primary health service arrangements, barriers to accessing services, and to improve service integration. Resources from the co-design process can be found below.

This process involves three stages of online workshops that will contribute to identifying and planning future primary care health services that WVPHN will commission.

The learn and design phases were undertaken in 2023 to identify a potential service model. A market sounding to introduce and discuss the proposed service model and seek feedback on its viability and sustainability was held on 21 March 2024.

WVPHN is currently conducting a tender evaluation. The tender closed on 10 May 2024, with announcements on successful suppliers anticipated to be made before 1 July 2024.

An Industry Briefing event for the Multicultural Access Program was held on Tuesday 30 April 2024. A link to the video of the briefing is below.

Please email tenders@westvicphn.com.au if you have any questions relating to the tender opportunity.

Tender and market sounding documents


See also

Refugees and Asylum Seekers

Last modified: 15 May, 2024