General practice, as well as, community and allied health services are working together to provide a range of health care services to refugee and asylum seekers who settle across the Western Victoria PHN region. Many refugees and asylum seekers have complex health issues and poor access to health care. Our aim is to support general practitioners and other health service providers to provide timely, culturally sensitive care in order to improve health outcomes for refugees and asylum seeks living in our community.
Tools for delivering care in general practice
- Refugee health assessment templates (Medical Director and Best Practice template and instructions) developed by Victorian Refugee Health Network. Use this template to guide the initial refugee health assessment.
- Recommendations for Comprehensive Post-Arrival Health Assessment for people from Refugee-like backgrounds (2016 edition) developed by Australasian Society for Infectious Diseases (ASID) - includes one page checklist and complete guidelines.
- MBS fact sheet on item numbers to use when conducting refugee health assessments.
- Desktop guide- Caring for Refugee Patients in General Practice (4th edition) is an excellent resource for general practice.
- Health Translations Directory
- Appointment Reminder Translation Tool Easy online tool which translates appointment reminder into many languages to give to your patient
- Easidose – Easidose is a pictorial prescribing aid addressing language and literacy barriers. Use this simple tool to give instructions for dose, frequency, duration and special conditions.
- Telephone and Interpreting Service (TIS National) & Doctors Priority Line
- Immunisation calculator (creates a catch up schedule for any child between 0 and 10 years old) - SA Health
- Victorian Immunisation catch-up tool for 10 to 19 year olds - Victorian Department Health and Human Services
- Catch up vaccinations – Patient resource explaining what vaccinations are, why they are important and how to access them. Available in the following languages; Amharic, Arabic, Burmese, Chin, Dari. Farsi, Karen and Tamil.
- Information sheet on catch up immunisations for refugees and asylum seekers healthcare providers
- Hepatitis B and primary care providers booklet Excellent guidelines to assist primary health care providers manage patients with chronic Hepatitis B.
- Patient resources and clinical teaching tool- the Hep B Story designed by St Vincent’s Hospital to improve health literacy for patients and available in several languages
Using interpreting services – guides and resources
- Working with patients when there are language barriers: A guide to accessing and using the Translating and Interpreting Service for health professionals working in private practice - North Western Melbourne PHN in alliance with other services has developed this excellent resource.
- ‘When you need an interpreter’ posters and language card - Translating and Interpreting Service
- Victorian Interpreter Card - Office of Multicultural Affairs and Citizenship.
Useful links for GPs and other health service providers working with people from refugee backgrounds
- Asylum Seeker Resource Centre
- Centre for Culture, Ethnicity and Health
- Mental Health in Multicultural Australia
- Refugee Advice and Casework Service
- Refugee and Immigration Legal Centre
- Royal Children’s Hospital Immigrant Health Clinic
- Specialist Refugee Health Clinic Information
- Victorian Foundation for Survivors of Torture (Foundation House)
- Victorian Refugee Health Network
- Victorian Transcultural Mental Health
Supportive contacts and resources
- Refugee Health Fellows List of Royal Melbourne Hospital, Monash Health, Royal Children’s Hospital Fellows. Their role is to provide specialist clinical advice and support for other health services.
- Refugee Health Program (Refugee Health Nurses) - Victorian Refugee Health Nurses are located in community health services. They can provide advice on primary and specialist referral, as well as referral to relevant community groups and services.
Primary Care Consultant
P: 03 5222 0865